Refund Policy

14 days, full refund, no questions asked

If a Lunebit tool is not right for you, ask within 14 days of your purchase and you get a full refund. You do not need to give a reason. This applies to every Lunebit licence, including Personal and Pro for the Logo Intro Maker. An upgrade from Personal to Pro counts from the day you buy the upgrade; refunding it takes you back to Personal.

How to ask

Either of these works:

• Email [email protected] from the email address you used to buy, or tell us that address in your message.
• Reply to the receipt email you got after checkout.

Including your order number helps us find the order faster, but it is not required.

What happens next

Payments are handled by Polar, our merchant of record, so Polar processes the refund back to the payment method you used. How quickly it shows up depends on your bank or card provider.

Your licence key

When the refund is processed, the licence key is deactivated. Paid features lock again the next time the tool checks the key, and the free version stays available to you as before.

After 14 days

If something is not working after the refund window has passed, email us anyway and we will try to fix it. This policy does not affect any rights you have under the consumer laws where you live.